A centralized location where IT teams can continuously monitor the performance and health of a network.
The NOC serves as the first line of defense against network disruptions and failures.
The purpose of a NOC
Simply put, the goal of any NOC is to maintain optimal network performance and availability, and to ensure continuous uptime. The NOC manages a host of critical activities, including:
- Monitoring the network for problems that require special attention, including those originating from outside sources.
- Server, network and device management, including software installation, updates, troubleshooting and distribution across all devices.
Key roles in the NOC
Within the NOC, you will find a team of technicians — NOC engineers, analysts or operators — and likely several team leaders or shift supervisors. NOC staff require specific skill sets in monitoring, maintaining and quickly resolving performance issues within the network. That level of knowledge is typically beyond the scope of the unspecialized IT professional. NOC technicians usually have significant work experience, specifically in network monitoring and tools. Many also have advanced certifications in the field.